1 – Should I book directly with you or via other

Booking directly with us is really recommended :
+ Direct online customer care (You can chat with us from 8:00 to 21:00 everyday).
+ No amendment fee for changing before 3 days
+ Easy credit card accepted payment without additional fee.
+ We are the owner and the operator, no middle cost.
+ Best price guarantee.
+ Discount for early or last minute bookings.

2 – Is the transportation included in the package for Halong bay

If you book directly with us, the round trip transport from Hanoi – Halong – Hanoi is included by luxury limousine coach. If you don’t, please email and check with us.

3 – Can you pick up/drop us at my hotel in  Hanoi

If  you have booked directly with us or If the transport is included, Free pick up and drop off will be arranged at your hotel (located in Hoan Kiem district only) or at our office – No. 17 Hang Muoi Street,  Hoan Kiem, Hanoi. Please give us your hotel address in Hanoi to check and to make the arrangement.

4 – How much does the private transport from Hanoi – Halong  Hanoi Cost

Coach Type	Capacity	One day	2D 1N
7  Seats	4	US$ 145	US$ 175
9 Seat Limousine	8	US$ 175	US$ 250
16 Seats	15	US$ 150	US$ 235
19 Seat Limousine	18	US$ 225	US$ 335
29 Seats	28	US$ 190	US$ 275

Note: Private car’s price could be increased in Holidays (Lunar New Year, Eve New Year, Liberty Day (Apr 30), Labor Day (May 1), the Independence Day (Sep 2). Please contact in advance to check if you travel on high peak.

During or after the trip, if I have a complain what should I do?

If you are on the tour, please meet our manager in the boat or talk with our tour guide directly. Or speak with Mr. Ram +84 779009199

We will change and correct the unused services. Also, please mail to us, we will do the reply within hour. If it is our fault, you will get partially refund.

We always listen to you and strive to improve the service for customer satisfaction. or email to feedback@omkaracruises.com

if you have any comments for our service